Shipping Policy – TEAMXCITY

Effective Date: March 11, 2025

At TEAMXCITY, we are committed to delivering your kitchen essentials in a timely and efficient manner. This Shipping Policy outlines our shipping practices and procedures to ensure that you have a seamless experience when ordering from our website, teamxcity.xyz.

1. Shipping Areas

TEAMXCITY currently offers shipping services within the United Kingdom. Unfortunately, we do not offer international shipping at this time. We are working to expand our delivery network in the future.

2. Shipping Methods and Delivery Times

We offer two shipping options to cater to your needs:

  • Standard Shipping: Estimated delivery within 3-5 business days.
  • Express Shipping: Estimated delivery within 1-2 business days.

Please note that delivery times may vary based on factors such as your location, product availability, and external circumstances (e.g., weather or holidays).

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. The exact shipping fee will be displayed at checkout before you confirm your order. For your convenience, we strive to offer competitive shipping rates to ensure the best value for our customers.

4. Order Processing

After placing your order, we will process it within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. Please allow additional time for processing during peak seasons.

Once your order has been dispatched, you will receive a tracking number via email so you can monitor the status of your shipment.

5. Delivery Tracking

After your order has shipped, you will receive a tracking number to track the delivery progress of your order. You can use this tracking number to check the status on the carrier’s website.

If you have any concerns regarding the delivery of your order or need assistance with tracking, please contact our customer support team.

6. Shipping Restrictions

We do not currently offer delivery to P.O. boxes, military addresses (APO/FPO), or international locations outside the United Kingdom.

In addition, there may be some product restrictions based on size or other logistical concerns that could impact shipping availability to certain regions. If this affects your order, we will notify you promptly.

7. Delayed Shipments

While we strive to meet delivery estimates, we cannot guarantee that orders will arrive on time. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or unexpected circumstances. If your order is delayed, we will keep you informed and provide updated tracking information.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund, depending on the situation. We may require proof of damage (e.g., photos) to process claims.

9. Incorrect Shipping Information

Please ensure that the shipping information provided during checkout is accurate. If an incorrect address is provided, we cannot be held responsible for delays or undelivered packages. If we notice an issue with the shipping details, we will contact you to resolve it before processing your order.

10. Customer Support

If you have any questions or concerns about shipping, please reach out to our customer support team:

We are here to assist you with any shipping inquiries you may have and ensure your order reaches you in excellent condition.